Northworst airlines

Man these airlines are all crying that they aren't doing well but sure aren't trying to keep their customers. I went to my assigned gate per the monitor and asked the lady if this was the correct hate cuz there was another city up on the screen. She shook her finger at me and said "no no I have to go home. Now. You have to ask someone else". What?? 20 seconds was as long as it took the guy in the suit to look it up for me. Many times I've stayed a few extra minutes at work to help a customer in need. They apologized and confirmed the gate but told me I should keep an eye on the monitors for gate changes.